Please search in your email accounts to see if you can find an email with "mSecure", "mism" or "mscx" in them. Additionally, we have an automated reminder in the older iOS app for making backups, so it is possible that you made an email backup some time in the past. Instead, you can set up Dropbox syncing in mSecure 4 to restore your previous mSecure 4 sync information. Because of this, each older version of the mSecure's login password is device specific and your information is not automatically restored when an older version of mSecure is installed or reinstalled on a mobile device. Are you getting any kind of error message when trying. Since the older version(s) of mSecure isn't a cloud-based app, there is no way to "sign in" to an account where your information is stored online. To manually sync on iOS: tap and hold the top area of the main view, drag your finger down, and release. You can also select Generate Preview, which only keeps the change in memory. You can select a Full sync or a Delta sync. This page is useful if you are troubleshooting some custom synchronization rules and want to see the effect of a change on a single object. You can learn how to download our previous versions here: Select this button to open the Preview page, where you can sync a single object. On your computer you will not be able to perform a manual sync. The syncing in mSecure is set by default to be triggered automatically, and a manual sync can be initiated only on a 'client' device. As for why the sync option is grayed out on your computer. However, mSecure 5 can restore from a.msim backup file created in the previous versions. The Wifi sync issues article covers a very common Windows issue with network profiles. mSecure 5 sets up a different Dropbox file structure and sync file. mSecure 5 cannot use your previous sync files. Thank you for contacting us and I'm sorry about the issue you are experiencing.
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